Have you only just started? It can take a while for your hopper to start working. This is because it first needs to synchronize with the exchange. Please allow a few hours for the hopper to sync, especially if you're not getting errors and your balance is not showing. Your hopper will take anywhere from 5 minutes to a maximum of 24 hours to sync with your exchange. Has your hopper not synced after 24 hours, and your balance is still not showing, please contact support by sending in a ticket.

You've waited for a bit, don't get specific errors, and still nothing happens? Follow the steps below.

Using only external signals?

Please check the pointers below.

  • If you have a bunny or hare subscription, the hopper will only buy the coins selected in your config. Select more coins to alleviate the issue, or allow more time for a signal to arrive for one of your selected coins.
  • With a kangaroo subscription, you can use all coins.
    • To select all coins, navigate to config --> external signals --> configure

Using TA (technical analysis) strategy?