Cancelling your subscription (Hopper or Signal)


If you wish to cancel your subscription, please let us know why, so we can work on improving our service. Follow the steps underneath to stop your subscription.

You can use the method below to cancel your signal subscriptions as well.


Unsubscribing to signalers

Please note that you have to cancel your signaler subscription in PayPal manually to avoid future deductions. By clicking 'unsubscribe' in the hopper, it does not unsubscribe you from the automated payments done through PayPal.


PayPal

  1. Log into your PayPal account.
  2. Click the Profile icon next to "Log Out" and select Profile and settings.
  3. Select My money.
  4. In the My preapproved payments section, click Update.
  5. Select the merchant whose agreement you want to cancel and click Cancel.
  6. Click Cancel Profile to confirm your request.

See https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-a-subscription-faq577 for more information.

When you receive the message written below, your subscription is registered with us as expired. Please cancel all recurring payments in your PayPal account manually and re-subscribe in your Cryptohopper account.

Your previous order is marked as expired. So cancel previous order from your payment gateway account. Refer the details -order_key : 8O56WJCFYTY8 invoice_key : 8O56WJCFCDC9 subscription_key : 8O56WJCFLLQR (EXAMPLE)


Credit Card (TEMPORARILY UNAVAILABLE) 


You can cancel your subscription by logging into your account and visit the subscription page. View the details of your subscription, here you will see a button with the text: Cancel. Click the button and your subscription will be cancelled. 


Bitcoin, Litecoin, Bitcoin Cash, Ripple, Zcash, Monero and Dash

Your subscription will automatically be cancelled if you do not pay for a new month yourself. With these payment methods you need to renew your subscription manually every month.


Refunds

Unfortunately the subscriptions are not refundable.